We stand behind our builds. If something arrives defective or fails under normal intended use, we’ll help you get it running again—often by replacing the specific failed component. Because many of our products are custom-built and configured, returns are limited as described below.
Jump to: RMA · DOA · Custom · 30-Day Returns · Warranty · Parts Replacement · Exclusions · Enclosures · Diagnostic Fee · Liability
Please contact us before sending anything back. We will issue an RMA (Return Merchandise Authorization) and provide instructions.
Please include:
- Order number
- Product name/model
- Description of the issue
- Photos (and a short video if helpful)
- Power supply used (voltage/amps) and how it was connected
Contact: [email protected] / Support
Returns shipped without an RMA may be refused or delayed.
If your item arrives dead on arrival (DOA) or damaged in transit:
- Report it within 7 days of delivery
- Provide photos of the shipping box, packing materials, and the item
If confirmed DOA/shipping damage, we will (at our option) repair, replace, or refund.
Custom-built, custom-configured, or custom-labeled items are not returnable for refund or exchange unless defective or covered under this warranty.
If a custom unit has a covered issue, WestTechHA may (at our option):
- provide replacement components (including a chip/module), and/or
- repair/replace the unit if component replacement is not feasible
For non-custom, non-built-to-order items, we accept returns within 30 days of delivery if:
- the item is returned in good condition (no additional damage)
- all included accessories are returned
- an RMA is issued before shipping
Return shipping is paid by the customer unless the return is due to a confirmed defect covered under warranty (see Section 6 for warranty part handling).
Refunds are issued after inspection. Original shipping charges (if any) are non-refundable.
Warranty Period: 90 days from the delivery date (unless otherwise stated on the product listing).
This limited warranty covers:
- defects in materials/workmanship
- component failure under normal intended use
- issues that prevent normal operation when installed and powered correctly
Our remedy (our choice):
- send replacement parts/components (often the fastest option), and/or
- repair/replace, and/or
- refund
For many warranty issues, the quickest fix is a replacement component (for example, a chip/module).
Process:
- After troubleshooting and confirming the likely failed part, we will invoice you for the replacement part cost (plus shipping for the part to you, if applicable).
- We ship the replacement part to you.
- If you return the original failed part to us, we will refund/credit the replacement part cost (making the part free of charge).
Important details:
- You are responsible for shipping the failed part back to us.
- Returned parts must match the RMA and be the original part from the unit (not substituted).
- If the failed part is not returned, the replacement part remains a paid purchase.
This warranty does not cover issues caused by:
- Incorrect power input (example: applying 12V where 5V/3.3V is required)
- reversed polarity, short circuits, miswiring, improper installation
- unstable/incorrect power supplies or power surges
- water exposure, condensation, corrosion
- physical damage after delivery (drops, crushed connectors/cables, forced plugs)
- modifications, third-party repairs, soldering, or tampering
- normal wear and tear / cosmetic changes
Enclosures are replaced only if they arrive broken (report within 7 days of delivery with photos).
Damage after delivery, cosmetic wear, scratches, discoloration, or customer-caused breakage is not covered.
We do not charge a diagnostic fee at this time. If component costs rise significantly, this policy may be updated.
WestTechHA is not responsible for indirect or consequential damages. Our responsibility is limited to repair, replacement, or refund as described above.